iPhone XS/XS Max Problems: 5 Things You Should Know

iPhone XS/XS Max Problems: 5 Things You Should Know

Apple has officially released iOS 12.0.1 update to the public to fix some glaring issues, but there are still a variety of problems that many iPhone XS/XS users are still facing. They are complaining about connectivity issues, Bluetooth issues, Wi-Fi issues, and many more.

The list of problems is still growing, which makes many customers wonder whether to buy the iPhone XS and iPhone XS Max. So, in this post today, we’ll walk you through the most common iPhone XS/ XS Max problems plaguing them. We will also share with you some tips that are come in handy in case you start noticing issues on your new iPhone XS/XS Max.

iPhone XS/XS Max Problems

Many iPhone XS and XS Max users are facing activation problems for the first time unboxing the phone or after a factory reset. Activation issues are very common so if you have troubles with activating your new iPhone, you should not panic.

If you cannot activate your new iPhone right now, then you should visit Apple’s System Status page. If you see it’s not green, you’ll need to wait until it’s green and then try it again.

In case it’s green, but you cannot still activate your phone, ensure you have a SIM card inserted into your iPhone. If you see a “No Sim” or “Invalid SIM” error, you can head here for help. There are also complaints about iCloud Restore problem, but it’s also a common problem with new iPhones and can be rather tricky to fix.

Many iPhone XS/XS Max users have also been reporting problems about setting up Face ID, iCloud, Wi-Fi, sound, and Bluetooth. Poor cell reception appears to be widespread as well, affecting iPhones on major carriers in the United States.

We are not sure whether the problem is related to the hardware or it’s just a software problem, requiring a patch fix from Apple. The company promised to investigate the cellular data issues and fortunately, the new iOS 12.0.1 update includes bug fixes for some of these issues.

If you are dealing with shipping and in-store pickup problems, then you should contact Apple customer service or the delivery company’s customer service to get more details.

Where You Can Find Feedback

If you are dealing with problems on your iPhone XS/XS Max, or if you are planning to buy one, we recommend you to dig into feedback from those who have already purchased the phones. There are a few places you can refer. You should keep an eye on YouTubeApple’s discussion forums, and other social media networks like Twitter, Facebook, etc. These are great places to find out more problems with the new iPhone XS and XS Max.

How to Fix iPhone XS/XS Max Problems

If you start noticing problems on your iPhone XS/XS Max, there is no need to panic. There’s a high chance you can fix these issues in a couple of minutes. In the latest iOS 12.0.1 update, Apple has fixed a bunch of iPhone XS/XS Max issues. The update comes with important security patches as well as several bug fixes in order to stabilize iOS devices. The list includes:

  • Fix an issue which some iPhone XS/XS Max devices cannot immediately charge when they are connected to a cable after the screen is turned off.
  • Fix an issue that caused iPhone XS/XS Max devices to only connect a Wi-Fi network at 2.4GHz instead of 5GHz.
  • Fix subtitles not appearing in some video apps.
  • Fix Bluetooth issue when it might become unavailable.

If you are facing any of these issues, then you should update your iPhone Xs/Xs Max to iOS 12.0.1 right now by going to Settings > General > Software Update and downloading & installing it. If are not sure where to start, you can take a look at our fixes for the most common iPhone XS/XS Max problems. This tutorial outlines fixes that will help you get back on track.


We’ve also posted an article to improve your iPhone XS/XS Max overall performance and improve your iPhone XS/XS Max battery life. If you can’t find good fixes for your current issue in those walkthroughs, you can visit Apple’s discussion forums to get more potential fixes.

If you’d prefer to contacting Apple, you can do this through the company’s support account on Twitter. You can also contact Apple Support through its official website. If you cannot get a solution from Apple’s frontline customer service, you should take your iPhone XS/XS Max to your local Apple Store or your local carrier to check if they can diagnose your phone issue.

If there is an Apple Store in your area, you can schedule a Genius Bar appointment and let them run diagnostics on your phone to find out all problems. Your iPhone XS/XS Max is still in the warranty period, so you will get a replacement or be exchanged for a new one if they find serious problems happening with your new iPhone.

How to Downgrade Your iPhone XS/XS Max

Yesterday, Apple officially stopped signing iOS 11.4.1 firmware, but you can still downgrade an iPhone XS/iPhone XS Plus to the early iOS 12 version after iOS 12.0.1 update. If iOS 12.0.1 version even causes more bugs for your iPhone XS/XS Max, you can downgrade your device to iOS 12.0 version.

Although downgrading isn’t guaranteed to fix current issues on your iPhone, if you had a great experience on an early iOS 12 version, it could help you.

In case you are not familiar with the process, you need to get acquainted with it right now. Apple usually stops signing off an older iOS update soon after a new firmware is released. This guide to the iOS 12 downgrade can walk you through everything you should know.


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